Account management

Managing your account

Change address and other contact informationopens in a new window

Pay bill or change payment methodopens in a new window

Repair my phoneopens in a new window

Call & Name Displayopens in a new window

Reset voicemail passwordopens in a new window

Change your mobile monthly price planopens in a new window

Move Internet services to new addressopens in a new window

Cancel your Fido Servicesopens in a new window

AskJack FAQopens in a new window

Self-Serve system (Calling 6-1-1) FAQsopens in a new window

Tax exemptions for Indigenous customersopens in a new window

Account holder name change requestopens in a new window

Managing account changes after the passing of a loved oneopens in a new window

Account access & authorization

How the My Account subscriber profiles worksopens in a new window

Manage account authorized usersopens in a new window

Information on Power of Attorneyopens in a new window

Change your phone and account ownershipopens in a new window

Forgot or change PIN for Automated Interactive Voice Response System (IVR)opens in a new window

Voice ID FAQsopens in a new window

My Account App

How to use the appopens in a new window

Turn on notifications for freebies and latest offersopens in a new window