At Rogers, we are committed to protecting the privacy of the personal information of our customers and users of our mobile applications (“Apps”). We ensure that information collected through your interaction with our Apps is safe and secure, and in compliance with applicable Canadian privacy laws and regulations.
Fido is owned and operated by Rogers Communications Inc., therefore all personal information collected through interactions with Fido mobile applications is governed by the Rogers Communications Inc. Mobile Application Privacy Policy
What Apps does this policy apply to?
This policy applies to all customers and users of Apps, offered by Rogers and other members and affiliates of the Rogers Communications Inc. organization. These include our wireless services, residential services (television, Internet, Home Phone, and Smart Home Monitoring), sports and media brands, Rogers Bank, and enterprise services.
What information is collected through my interaction with an App and how is it used?
| Commonly Collected Personal Information | Purpose | Apps that Collect some or all of this type of Information |
| Contact information such as name, physical address, postal code, email address, telephone number |
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Transaction information relating to products and services purchased or used and customized experience history. |
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| Demographic and survey information such as postal code, gender, martial status, birth date/year, interests, household expenditures, reasons for cancellation and other customer service information, location preferences, interests and other preferences. |
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| Social media identifiers (such as single sign on through Facebook, Google or other social media accounts) and other information you share with us. |
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| Username and passwords |
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| Credit card, PayPal or banking information and transaction ID |
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| Usage data, including content and advertisements viewed on our digital properties, search history, content you share, products and services you download, purchase or subscribe for, language preference, transaction history, time spent and other digital information through cookies, pixel tags, web beacons, and other technologies. We also collect information about the site you came from before visiting our digital properties and the site you go to next. |
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| Your device and location.We collect information about your device such as IP address, browser type, device type, installed App information, unique device identifiers and operating system. We also collect information about your location, if enabled on your device or derived from your IP address. |
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| User-generated content and public activities such as comments on online forums, public user profiles you generate and classified listings you create in the App. This information is considered public and is subject to the applicable terms of use. |
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In some cases, we will de-identify or anonymize personal information for internal purposes, such as to identify trends, manage our business, develop statistical information, understand how we are performing, develop relevant products, services or offers, and manage business risks such as preventing and detecting fraud.
We use industry accepted best practices and methods for hashing, de-identification, and anonymization to prevent the intentional re-identification of the information.
When we de-identify or anonymize information we remove identifying information such as name, address, or data of birth. Once identifying information has been removed it is no longer personal information. This information may also be aggregated with other information. Anonymized information is not subject to this privacy policy.
Is my personal information disclosed to third parties?
In some cases, we might share your personal information with an approved third party vendor who we contract for a specific purpose, like customized in-app experiences, advertisements, or analytics. In those cases, your personal information is used by the third party only for the purpose it was collected and nothing else. Information is not shared with any third party for its own use.
How will Rogers ensure my personal information is kept safe?
We have rigorous security and safeguard processes and procedures to ensure the information collected through our Apps remains safe from theft, loss, or unauthorized access.
Rogers Chief Privacy Officer is responsible for all personal information of our customers and users of our Apps.
How long will Rogers retain my personal information?
Rogers will only retain your personal information for as long as necessary to fulfill the purpose for which it was collected. Some types of personal information may be retained longer due to legal and regulatory obligations. Information that is no longer required by us will be destroyed or de-identified.
How can I deactivate/delete my App profile/account?
If you created a profile or account in one of our Apps, you may be able to deactivate or delete it. In some circumstances, however, this may not be possible. For example, there may be regulatory and legal obligations that require us to retain some information about you. In addition, if you have an active service account or owe a balance on your account, your information and App account cannot be deleted.
To find out if you can deactivate or delete your digital profile, please refer to the “Account” tab or “Profile” tab of the App you are using.
What if I have questions about this policy?
For any questions or concerns related to this App privacy policy, or how Rogers handles information collected through an App, you can visit the Rogers privacy pages at rogers.com/privacy.
For Rogers Bank more information is available at
If your privacy concerns are not addressed to your satisfaction, you may contact the Office of the Privacy Commissioner of Canada for further guidance:
- Website: priv.gc.ca/en
- By Phone: 1 800 282 1376 or 819 994 5444
- By Fax: 819 994 5424
By TTY: 819 994 6591