Troubleshooting

What to verify

Network status & outageopens in a new window

Planned service outageopens in a new window

Network enhancement and temporary outageopens in a new window

Run speed testopens in a new window

Cable Burial Process and Temporary Cable Line Replacementopens in a new window

Solutions

Fix Internet connection issuesopens in a new window

Reset modem to factory settingsopens in a new window

Optimize Internet speed and Wi-Fiopens in a new window

Change Wi-Fi network name and/or passwordopens in a new window

Band Steering issuesopens in a new window

VPN issuesopens in a new window