Payment Arrangement

1. 1. Log into FidoMyAccount
   2. If you have a past-due balance on your account, a banner with the message Need to postpone your payment? will display.
   3. Select Set up a Promise to Pay. The Set up a Promise to Pay screen will appear.
   4. On the Promise to Pay screen, you’ll see the total amount past due that must be paid to avoid possible suspension of your account. You can arrange up to two installments.
   5. From the payment arrangement options, select either One Installment or Two Installments.
   6. Choose your preferred payment method from the drop-down menu. You can choose to pay through credit card or bank account.
   7. For one installment - Enter the date that you’ll make the payment. The payment date options available are dependent on your method of payment. Your payment must appear on your account within a maximum of 11 calendar days from the current date.

For two installments - Enter the date and amount of each payment.

1. 1. 1. The first installment must be for at least 50% of the past due balance. Your first installment must be scheduled for a maximum of 5 calendar days from the current date.
      2. The second installment must be for the remaining past due balance. The payment date options available are dependent on your method of payment. Your second payment must appear on your account within a maximum of 15 calendar days from the current date.
      7. Select Set up.
      8. If the set-up is successful, you’ll see a screen with the details of your Promise to Pay, including the date(s) and method(s) of payment.
      9. Select Done.

The next time you log in to your Fido MyAccount or go to the Account Overview page, a banner with the details of your pending Promise to Pay will display. Once you have made the payment by the promised date, the message will disappear, and your account balance will be updated.

Our Virtual Assistant, ASKJACK can also help you set up a payment arrangement on fido.ca.

Important:

1. If the payment is not received, collection activity will resume and your account may be at risk of service interruption
2. Promise to Pay will not prevent late payment charges if paid after the Required Payment Date on your bill.
3. If you are enrolled in automatic payments, this Promise to Pay will not delay your regularly scheduled withdrawal.

1. Log in to MyFido app.
2. Navigate to the Billing Tab and select Set up Promise to Pay.
3. Enter payment details and select Submit.
4. Select Return to Billing to view your Promise to Pay details.

Important:

1. If we don’t get your payment by the promised date, collection activity will resume, and your account may be at risk of service interruption.
2. A Promise to Pay won’t prevent late payment charges if paid after the Required Payment Date on your bill.
3. A Promise to Pay arrangement won’t delay any automatic bill payments you’ve previously set up. 

If you can’t fulfil the payment amount originally stated, your payment arrangement will need to be renegotiated. Please contact us about payment options.

Changing any details of your payment arrangement could result in a late payment, and your payment arrangement commitment may not be met.

It’s always best to stick to the payment method you agreed to in your payment arrangement. Because different payment methods have different payment-posting timelines, altering any details of your payment arrangement could result in your payment being received later than expected. A late payment may result in your payment arrangement commitment not being met and your account being suspended.

If you’re unable to fulfill your originally agreed-upon payment method, you can make a one-time payment via Visa Debit, Debit MasterCard, or credit card by signing in to My Account, selecting Pay Now and following the prompts.

Learn more about paying your bill and changing your payment method.

Failure to respect the agreed-upon terms of the payment arrangement may result in collection activity, including account suspension or cancellation. Your service(s) will be suspended or cancelled in accordance with your previously provided notice of disconnection.

Missed payment arrangements may result in the following impacts to your account:

• Suspension Fee: Applicable to Wireless customers only. You’ll need to pay a one-time suspension fee if your account is suspended for non-payment (not applicable to residents of Quebec).
• Collection activity: To avoid certain collection activity, such as suspension or disconnection, we recommend that you make a payment that complies with your original payment arrangement.

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Late Payment Concerns 

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