Spam Call Detect FAQs

It’s a tool that monitors incoming calls in real time and notifies you of any suspected spam or fraud.

Your device’s Call Display will automatically update the incoming number with a “Likely Spam” or “Likely Fraud” warning. You may also see additional information like “Political,” “Non-profit,” “Survey” or the business name.

The warnings are in English everywhere except in Quebec, where they are in French. This is based on area codes, not where you are located at the time of receiving the call.

Unfortunately, it is not currently possible to set individual language preferences for this feature.

For Spam Call Detect to work, your phone plan must include Call Display and Name Display. No apps or additional downloads are required.

This is a self-evolving analytical engine, and the accuracy will constantly improve. This service is also gradually being rolled out over the next several months, and during this time not all calls will receive the treatment.

No, there is no charge for nuisance call filtering, so there will be no changes to your monthly bill.

No, Spam Call Detect is being deployed across the Fido network and will apply automatically to all phone plans with Call Display and Name Display.

No, this feature will not apply to calls received via third-party apps. 

Any device that has Call Display can support this feature.

Any existing spam screening apps will override our Spam Call Detect feature.

Unfortunately, not at this time.

We’ve got some great news! As part of our rollout of Spam Call Detect in 2022, we’ll also roll out the Name Display feature to everyone as well at no cost.