An eSIM is a digital SIM that lets you activate a cellular plan without having to use a physical SIM card. For devices that support Dual Sim, an eSIM is leveraged to allow two lines or more on one device. To activate certain eSIM devices at Fido, you're required to scan a QR code to complete device activation. For these devices, an eSIM card like the one above.
Step 1:Visit a Fido store or give us a call to activate a new line and request an eSIM Card.
Step 2:If you activated over the phone, once you receive your eSIM card in the mail, follow the on device setup instructions below to complete the setup.
If you would like to activate an eSIM as part of a Hardware upgrade, please visit your nearest Fido location.
Step 1:Purchase a new eSIM card from a Fido Store or by contacting us.
Step 2:If you called to purchase an eSIM, once your eSIM arrives, you will need to change your SIM card number on MyAccount. Visit www.fido.ca/simcard and follow the instructions under “How to Update your SIM card” to get your sim card number changed.
Step 3:Follow the on device setup instructions below to complete the setup.
Follow these steps if you lose your eSIM activated device:
In order to switch devices with an eSIM, you will need to purchase a new eSIM or physical SIM card by either visiting a store or giving us a call. If you called to purchase, once you obtain your new eSIM/SIM card in the mail, you will need to follow the steps in the “How do I activate my eSIM Device?” section under “Existing Line”.
Unlocked eSIM-only iPhone 14 or iPhone 14 Pro models can be activated and used on the Fido network.
Find out more about our prepaid Talk, Text, and Data plans here.