Billing and Usage

1. Go to the fido.ca home page.

2. Select Log in to My Account, enter your
Fido number in the Register now section,
then click on Continue.

3. You’ll receive your temporary password via text message on your Fido.

4. Enter your temporary password.

5. Enter your new password twice,
then click on Continue.

6. Specify if you’re the main account holder. You’ll have to select one of the three possible choices:

1 - I’m the account holder and I have all the required information (access to online billing)

2 - I’m the account holder, however I don’t have the required information at this time (the same questions will be asked the next time you log in).

NOTE: Once you complete the registration, you'll have limited access to the services offered to the account holders on fido.ca. The next time you log in to fido.ca, simply enter the missing information to complete the registration and you'll have full access to all of the account holder features.

3 - I’m not the account holder (limited access, no access to online billing).

NOTE: While you may still access many of the features on fido.ca, some of them may be reserved for account holders.

7. If you’re the account holder, enter your account number and postal code, then click on Continue.

HOW TO FIND YOUR ACCOUNT NUMBER
(if you don’t have your invoice handy)

If you activated your account:

Online—The number will appear on your confirmation e-mail.
In store—The number will appear on your Fido Service Agreement.
Via Customer Service—The number will be given to you by the representative

You can also find your account number in the Welcome e-mail you may have received from Fido

If you are the account holder but you don’t have the required information at this time, click Finish.

If you are NOT the account holder, click Finish.

8. Select one of the two possible choices:

Receive your bill online or Receive a paper bill ($2 monthly charge)

Enter your email address and then click Submit.

NOTE: Even if Receive your bill online is
selected, you will still need to follow the steps
in order to activate online billing.

9. Answer a few questions that will help us serve you better.

10. Click on Continue.

11. You’re now registered for fido.ca!

When you register, you can:

• View your account
  (including Online Billing, once activated)
• Buy accessories
• View your FidoDollars
• Change your address
• Get ringtones, and more
  

1. Go to the fido.ca home page.

2.Select Log in to My Account, enter your Fido number and password.

3. Click on Log in.

4. Under My Account, select Register for Online Billing.

5. Enter your e-mail address, then confirm it by entering it again.

6. Click on Continue.

7. You will soon receive an email from Fido confirming your registration to Online Billing.

8. Your'e now registered for Online Billing.

• You’ll receive an e-mail each month notifying you that your invoice is available.
• You’ll be able to obtain all the details of your usage.
• Each invoice issued after your registration
  to Online Billing will remain available for 18 months.

Note: Note: The View Online Bill hyperlink will
only appear after an online invoice has been generated.

1. You've been automatically registered to Online Billing. You’ll receive your fido.ca temporary password via text message on your Fido phone.

2. Enter your temporary password then enter your new password twice, and click on Continue.

3. Answer a few questions that will help us serve you better and click on Continue.

4. You are now registered to fido.ca. Click on Continue to start using Fido's self-serve functionalities under My Account.

Note: The View Online Bill hyperlink will only
appear at your next log in. An invoice must be
generated after your registration in order for
you to view it online.