Bring your number - Local number portability | Get Support

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Bring your number - Local number portability

Local number portability (LNP) enables you to keep your current phone number when transferring your wireless or landline service to another wireless or landline carrier. Once you ask to transfer a telephone number, a request is sent to your former carrier which initiates the process in order to complete your number transfer.

Bring your number to Fido in a few easy steps!

Step 1 – Check your eligibility

First, validate if your number is eligible.

Only transfers from an active wireless, landline or fax number are possible. Pager numbers cannot be transferred.
If you cancel your service with your current service provider before transferring your number, you’ll lose that number and you won’t be able to transfer it to Fido.
You will need to fulfill any contractual obligations including payment of early cancellation fees to your old service provider (if applicable).
- A telephone number transfer is similar to other situations where a customer is breaking a contract – you might be obligated to pay early termination fees and any outstanding balance.
- You will continue to receive invoices from your old service provider for service fees up to the date your number transfer is completed.

Step 2 – Place your transfer request

Already have your new Fido phone
and a temporary number?

Need to purchase
a new Fido phone?

If you ordered your Fido service online or over the phone, you must contact Fido- at 1-888-481-3436 to complete the transfer. Ensure you have the following information to complete the transfer request.

Transferring a wireless number

Transferring a landline number

You will continue to receive invoices from your old service provider for service fees up to the date your number transfer is completed.
If you plan to bring your own device to Fido you may need to purchase a Fido SIM card as phones are often incompatible between different carriers' networks. Ensure you have the following information to complete the phone number request.

If you activate your new service in a Fido store your transfer will be completed automatically, simply present the information below to the representative. We will give you a temporary number which will be automatically replaced by the number you are transferring once the process is complete.

Transferring a wireless number

Transferring a landline number

Get a new phone and plan or go to a Fido store.

Step 3 – The transfer is complete

You will receive a text message once your phone number transfer is complete.
- You can view the status of your number transfer at any time.
Transfers are usually completed within 1 hour but may take longer depending on the complexity of the number transfer from your old service provider.
- Transfers from landline to wireless can take up to 3 business days.

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Account Management

Bring your number - Local number portability

Bring your number to Fido in a few easy steps!

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