Contact the validations team of your other service provider if you’re transferring your wireless number but don’t receive a text message within 90 minutes of transferring your number. They’ll assist with authorizing your transfer so you can resubmit your transfer request. Note: you may be asked to authenticate yourself.
Validation teams
Bell, Virgin, Lucky Mobile: 1-866-756-7039
- Monday – Friday: 8:30 AM to 9:00 PM ET
- Saturday: 8:30 AM to 9:00 PM ET
- Sunday: 8:30 AM to 6:00 PM ET
- Holidays: 8:30 AM to 6:00 PM ET
Chatr: 1-888-601-0656
- Mon-Fri 8:00 AM to 10:00 ET
- Sat-Sun 8:00 AM to 8:00 PM ET
Eastlink: 1-866-948-2388
- Mon-Sun 7:00 AM to 8:00 PM ET
Freedom Mobile: 1-877-946-3184
- Mon-Sun 8:00 AM to midnight ET
Koodo/Public Mobile: 1-844-232-7678
- Mon-Fri 8:00 AM to 10:00 PM local time
- Sat-Sun 9:00 AM to 8:00 PM local time
Rogers Validation: 1-877-327-8503
- Mon-Fri 8:00 AM to midnight ET
- Sat-Sun 10:00 AM to 8:00 PM ET
- Holidays 10:00 AM to 8:00 PM ET
SaskTel: 1-800-727-5835
- Mon-Fri 9:00 AM to 8:00 PM CT
- Sat 9:00 AM to 5:00 PM CT
- Sun/Holidays closed
TELUS: 1-866-558-2273
- Mon-Sun 9:00 AM to 7:00 PM local time
Videotron: 1-833-655-8479
- Mon-Fri 8:00 AM to 7:00 PM ET
- Sat-Sun 8:00 AM to 6:00 PM ET
Xplore Mobile: 1-866-295-0929
- Mon-Fri 8:30 AM to 7:00 PM (Atlantic)