Pause your phone plan

Looking to put your phone plan on hold temporarily? You can schedule, change and cancel a temporary suspension online through your Fido My Account.

You can pause service to a line that’s been active for at least 30 days if you have no current balance owing on your account or you have Automatic Payments set up.

Before you begin:

You’re still responsible for your device’s monthly financing payments.
Pausing your service also pauses Device Protection fees. You won’t be able to file a service request or claim during this period.

During the suspension period, the services on your phone plan won’t work on this line. Only 9-1-1 emergency service will be available (except T9-1-1, which relies on SMS service and won’t work with that service disabled).

Schedule a temporary suspension

Sign in to My Account.
Select the line you’d like to pause service for.
Select the start and end date of your suspension.
- Start date must be in the next 30 days.
- The suspension period must be at least 30 days.
- You can suspend your phone service multiple times, up to a maximum of 185 total days per calendar year.
Select Add temporary suspension.

Change the dates of your temporary suspension

Sign in to My Account.
Select the line you’d like to modify.
Select Change next to the scheduled suspension, then choose a new start and end date.
- If you’re currently within your suspension period, you’ll only be able to change the end date.
Select Save changes.

Cancel a temporary suspension

Sign in to My Account.
Select the line you’d like to cancel the suspension for.
Under the scheduled suspension, select Cancel suspension.

Service for that line will resume, along with related monthly charges.