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Troubleshoot Band Steering Issues

Fido Wi-Fi modems come with band steering, a setting which makes your Wi-Fi experience better by automatically connecting your devices to the optimal network – either the 2.4 GHz for wider coverage, or the 5 GHz for faster speeds. Learn more about band steering here.

Sometimes, you might encounter some problems when band steering is enabled on your modem. Below, find our quick tips for addressing two common concerns with band steering: seeing one Wi-Fi network instead of two, and not being able to connect to Wi-Fi.

Seeing one Wi-Fi network instead of two

Not to worry – this is a normal part of band steering. When band steering is enabled, whether it was done for you or you manually turned it on, both the 2.4 GHz and 5 GHz frequencies are still active but now share the same name and password as your main Wi-Fi network. That’s why you only see one network when bringing devices online.

How does this help you?

  • Simplified Wi-Fi. Now you only have one network name and password to remember.
  • Improved connection. Your Fido does all the work for you – instead of constantly switching your devices to the more optimal network at the time, you will automatically be connected to the frequency that works best from moment to moment.

Devices aren’t connecting to my Wi-Fi network anymore

Try this:

  1. On your device, check the available Wi-Fi networks to find the new, merged network name (the network name without “-5G” at the end).
  2. Reconnect the device(s) to your new, merged Wi-Fi network.
  3. Make sure you’re using the correct Wi-Fi password when connecting to your new, merged network.
  4. Note: It should be the same password as your main Wi-Fi network password.

Still having trouble connecting devices? Follow these steps:

  1. Open a web browser on a different Wi-Fi device or on a computer that is connected to your modem via Ethernet.
  2. Visit your modem settings page at https://192.168.0.1.
  3. Sign in with the following credentials:
    Username: cusadmin
    Password: your current Wi-Fi password, or “password”
  4. Select Wireless.
  5. Select 5G.
  6. Check if the password for this network matches your 2.4G network.
  7. If the passwords don’t match, change this password to match your 2.4G network password, then select Save Changes.
  8. Try reconnecting your device(s).

Still not working? This may be an issue with your device, as some devices don’t properly support band steering. Try disabling band steering on your modem and see if that allows you to connect the device(s) to your Wi-Fi network.

  1. Follow steps 1 through 4 above.
  2. Select Advanced.
  3. Select Disabled for Band Steering.
  4. Select Save Changes.
  5. After the changes take effect, you should start seeing two networks again - the 2.4GHz network (without “-5G” at the end) and the 5GHz network (with “-5G” at the end).
  6. Try reconnecting your device(s) to the main network.

If you still have questions about your modem’s band steering, contact us. We’ll be happy to help you out!