How to make a payment

Online:

1. Sign in to Fido My Account.
2. Select Make a payment.
3. In the Make a payment window, enter the payment amount and select Pay with a credit card, Visa Debit or Debit Mastercard, then enter your payment information in the fields provided. Prepaid cards are accepted.*
4. Select Review and continue. Verify the payment information is correct.
5. Once confirmed, select Pay now. Check the box if you are interested in using this credit card to sign up for automatic monthly payments. Your payment will begin processing.
6. Select Done.
We'll send you an email confirming your payment that will include your authorization number. A record of your payment will show up in your Fido My Account Payment History within one business day.
Ready to get started? Make a Payment

Fido My Account App:

1. Open the Fido My Account app and sign in.
2. Tap the BILLING icon.
3. Tap MAKE A PAYMENT.
4. Enter your payment information in the fields provided.
5. Tap MAKE A PAYMENT again. That's it. You're done!.
We will send you an email confirming your payment that will include your authorization number. A record of your payment will show up in your Fido My Account Payment History within 1 business day.

*Please note that we accept all Canadian prepaid cards, except:
Prepaid Ideal Choice Mastercard
Prepaid Vanilla Mastercard

Use Quick Pay to make a payment without signing in

1. Go to fido.ca and from the homepage, select Quick Pay.
2. Enter your Fido phone number associated with your wireless account and select Next.
3. Enter the one-time password sent to your device and select Next.
4. Enter payment amount and payment information. 
5. Select Review and Continue.
6. Make sure the information is correct, then select Pay now. 
7. On successful payment, you’ll get a confirmation message and an email confirming your payment

1. Check with your bank to see if they accept payments for Fido accounts.
2. Sign in to your online banking, and make a payment. (If you recently changed accounts or added more Fido services, please update your payee list with your current Fido Bank Payment ID number.)
3. If this is the first time you are making an online payment to Fido, you will need to add us as a payee. You can verify your Fido Bank Payment ID number at the top of your bill before selecting the payee name: FIDO (11 Digit Bank Pymt ID).
4. Enter your Fido Bank Payment ID number.

When making your payment through the bank, please allow 3-5 business days for processing. A record of your payment will show up in your Fido My Account Payment History within 5 business days.

At your Bank:

Please check with your bank for an updated list of branch locations and hours of operation.
Bring a copy of your bill to your bank to make a payment.

By Cheque through Mail

Make your cheque payable to your “Fido Solutions Inc [9 digit account number]”. Please write your Fido account number on your cheque and mail to:

It takes five business days for us to receive and process your payment if sent by mail.