HOW YOU CAN SELF-SERVE ONLINE
Easily manage your account and services online with Fido My Account or through the mobile app 24/7. It's also a smart way to save yourself time and money - My Account is free to use!
Transactions marked below as ‘Self-Serve only’ are no longer available over the phone or through Live Chat.
Some transactions are account level and require authentication via My Account username and password credentials, while others are subscriber-level and can be accessed by all plan members.
Billing, payment, login & more
Only on Fido.ca
Set up SMS Recovery Number - Self-Serve Only
Update contact information (Billing email, Phone number(s), Billing language, Billing address) - Self-Serve only
Tax exemptions for Indigenous customers
Only on MyAccount App
Available on Fido.ca & MyAccount App
Recover login details (Username, Password) - Self-Serve Only
Make a one-time payment (Credit Card) - Self-Serve only
Update payment method - Self-Serve only
View or Print Your Bill With Online Billing
Postpaid Mobile Transactions
Only on Fido.ca
Change name display - Self-Serve only
Report or remove lost or stolen devices
Use the Fido Reservation System
Only on MyAccount App
Device Toolbox
Available on Fido.ca & MyAccount App
Switch my physical SIM to eSIM
Change voice messaging password - Self-Serve only
View plan details
Change monthly phone plan
View your device balance
Internet and Prepaid Mobile Transactions
Only on Fido.ca
Auto-Top Up (Prepaid)