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Authorized users and what they can do

Account holders can assign authorized users to their existing Fido account. An Authorized Level 1 user is someone who the Account Holder has given full access to the account. An Authorized Level 2 user is someone who lives in the same household as the account holder, or someone named as a user on the mobile subscription. Below are all activities that can be performed by each authorized user type. Note: only the account holder has access to perform all account activities (including cancelling or creating new account with the same name).

Activities that can be performed by Authorized Level 1 and Level 2

Both Authorized Level 1 and Level 2 users can perform the following activities on an account:

Account balance, payment arrangements and payment changes

Request account balance

Make a payment or a payment arrangement

If an account is on Credit Limit Monitoring, confirm available credit

Both Authorized Level 1 and Level 2 users can perform the following activities on an account:

Account balance, payment arrangements and payment changes

Request account balance

Make a payment or a payment arrangement

If an account is on Credit Limit Monitoring, confirm available credit

Billing and account disputes and inquiries

Authorized users can dispute the following charges:

411 

Billed calls

Credit operations

Late payment

Long-distance

Monthly rate

Non-sufficient Funds (NSF)

Promotion

Text messaging

Additional usage 

General account charges (e.g. monthly service fee, enhanced services)

Authorized users can also:

Request an invoice by mail

Request online billing

Request alternative billing formats (e.g. Braille, large print or diskette etc.)

Get information about credit operations like Restoral fees

Provide an IP address for Message relay and IP relay service

Changes to address or contact information

Add or change attn: to bill address

Add or change “care of (c/o)” address

Update contact numbers and email address

Register a customer to the Do Not Call List

Fido Internet Modem Configuration Requests

Authorized users can request changes to the following modem settings:

WiFi password resets

Update SSID

Update access restriction settings

Update administrative settings

Factory resets

 

Activities that can be performed by Authorized Level 1 only

Request information about some account activities

Billing details

High balance outstanding unbilled charges

Available credit limit balance 

Total unbilled usage charges

Unbilled lost/stolen 

Make some billing updates.

Change billing cycle

Change billing frequency

Change method of payment

Switch to online or paper billing

Perform some change of services

Add or remove mobile add-ons

Activate a new mobile phone (with or without agreement) Note: you will be able to do mobile activations or hardware upgrades in store 30 days after you’ve been added as an authorized user level 1.

Change a data or price plan (even if it results in a cancellation fee)

Accept a renewal or promotional offer

Request a military suspension 

Update some features

Change directory listing

Change voicemail password (including temporary password)

Change username 

Add or remove mobile add-ons

Activate a new mobile phone (with or without agreement) Note: you will be able to do mobile activations or hardware upgrades in store 30 days after you’ve been added as an authorized user level 1.

Hardware upgrades and equipment pick-ups

Hardware upgrades (including new term commitment and Fido Payment Program) Note: you won’t be able to request a mobile activation or hardware upgrade in-store until 30 days after you’ve been added as an Authorized User Level 1

SIM card change 

Manage PIN security (PUK)

Exchange or repair equipment 

Move Fido internet service to a new address

Accept domestic and international data intercept messages and overages over the phone or chat