Account holders can assign authorized users to their existing Fido account. An Authorized Level 1 user is someone who the Account Holder has given full access to the account. An Authorized Level 2 user is someone who lives in the same household as the account holder, or someone named as a user on the mobile subscription. Below are all activities that can be performed by each authorized user type. Note: only the account holder has access to perform all account activities (including cancelling or creating new account with the same name).
Authorized users and what they can do
Activities that can be performed by Authorized Level 1 and Level 2
Both Authorized Level 1 and Level 2 users can perform the following activities on an account:
Account balance, payment arrangements and payment changes
• Request account balance
• Make a payment or a payment arrangement
• If an account is on Credit Limit Monitoring, confirm available credit
Both Authorized Level 1 and Level 2 users can perform the following activities on an account:
Account balance, payment arrangements and payment changes
• Request account balance
• Make a payment or a payment arrangement
• If an account is on Credit Limit Monitoring, confirm available credit
Billing and account disputes and inquiries
Authorized users can dispute the following charges:
• 411
• Billed calls
• Credit operations
• Late payment
• Long-distance
• Monthly rate
• Non-sufficient Funds (NSF)
• Promotion
• Text messaging
• Additional usage
• General account charges (e.g. monthly service fee, enhanced services)
Authorized users can also:
• Request an invoice by mail
• Request online billing
• Request alternative billing formats (e.g. Braille, large print or diskette etc.)
• Get information about credit operations like Restoral fees
• Provide an IP address for Message relay and IP relay service
Changes to address or contact information
• Add or change attn: to bill address
• Add or change “care of (c/o)” address
• Update contact numbers and email address
Register a customer to the Do Not Call List
Fido Internet Modem Configuration Requests
Authorized users can request changes to the following modem settings:
• WiFi password resets
• Update SSID
• Update access restriction settings
• Update administrative settings
• Factory resets
Activities that can be performed by Authorized Level 1 only
Request information about some account activities
• Billing details
• High balance outstanding unbilled charges
• Available credit limit balance
• Total unbilled usage charges
• Unbilled lost/stolen
Make some billing updates.
• Change billing cycle
• Change billing frequency
• Change method of payment
• Switch to online or paper billing
Perform some change of services
• Add or remove mobile add-ons
• Activate a new mobile phone (with or without agreement) Note: you will be able to do mobile activations or hardware upgrades in store 30 days after you’ve been added as an authorized user level 1.
• Change a data or price plan (even if it results in a cancellation fee)
• Accept a renewal or promotional offer
• Request a military suspension
Update some features
• Change directory listing
• Change voicemail password (including temporary password)
• Change username
• Add or remove mobile add-ons
• Activate a new mobile phone (with or without agreement) Note: you will be able to do mobile activations or hardware upgrades in store 30 days after you’ve been added as an authorized user level 1.
Hardware upgrades and equipment pick-ups
• Hardware upgrades (including new term commitment and Fido Payment Program) Note: you won’t be able to request a mobile activation or hardware upgrade in-store until 30 days after you’ve been added as an Authorized User Level 1
• SIM card change
• Manage PIN security (PUK)
• Exchange or repair equipment
Move Fido internet service to a new address
Accept domestic and international data intercept messages and overages over the phone or chat