Pay your bill or change your payment method

Credit card

Things to know

• The credit card must be in the account holder’s name.

• Accepted credit cards (Canadian and international): Visa, MasterCard and American Express.

• All Canadian prepaid cards are accepted, except:

  • Prepaid Ideal Choice Mastercard

  • Prepaid Vanilla Mastercard

• Registration for pre-authorized payment must be completed at least 48 hours prior to the withdrawal date.

• If you set up Automatic Payments for your first bill, you also need to make a one-time payment to avoid late payment fees.

• Bills generated with a balance of $5 or less will not be charged to your credit card unless they are first or final bills.

• The charge for your monthly bill will be applied to your credit card approximately 14 days after the monthly bill is issued

To set up or change automatic payment method:

On Fido.ca:

• Log in to My Account and click Set up Automatic Payments.

On our Interactive Voice Response System:

• Call 6-1-1 on your Fido phone or 1-888-481-3436 and press * for our self-service menu.

What happens if my payment is declined?

• If your payment is declined, we will try to withdraw the payment 3 more times, 7 days after each attempt.

• If payment is declined on the last attempt, a fee for the declined payments may apply, depending on where you reside.

Bank account

Things to know

• Only cheques from Canadian financial institutions are accepted.

• Bills generated with a balance of $5 or less will not be charged to your bank account unless they are first or final bills.

• The charge for your monthly bill will be applied to your bank account approximately 14 days after the monthly bill is issued.

• The registration for pre-authorized payment must be completed at least 48 business hours prior to the withdrawal date.

• If you set up Automatic Payments for your first bill, you also need to make a one-time payment to avoid late payment fees.

To set up or change automatic payment method:

• On Fido.ca:

  • Log in to My Account and click Set up Automatic Payments, or

  • If you’re having trouble with this method, you can upload a void cheque or direct deposit form from a Canadian financial institution with the online Pre-authorized debit form. Please note that it may take longer to update your payment details.

• By mail or by fax:

  • Print and send the completed, signed paper Pre-authorized debit form, a recent bill and a void cheque or direct deposit form by mail or fax to 1-888-290-3436. Allow 6 weeks for first withdrawal.

Address:

Fido Solutions Inc.

C/O Fido Back Office Team

800 De La Gauchetière Street West, Suite 4000

Montréal, Québec H5A 1K3

What happens if my payment is declined?

• If your payment is declined, we will try to withdraw the payment one more time, 7 days after the initial attempt.

• If payment is declined on the last attempt, you may be charged $50 for insufficient funds, depending on where you reside.

Things to know

• You will receive an email confirmation of the transaction.

• For payments made on our Interactive Voice Response (IVR) System, you will receive a confirmation text message on your phone.

• Payment is applied immediately to your account when done on fido.ca or by calling us (IVR).

On fido.ca

• Log in to My Account and click Make A Payment under the Billing & Payments section.

On our Interactive Voice Response System

• Call *28 on your Fido phone or 1-888-481-3436 and press * for our self-service menu.

Fido My Account app

Payment will be applied to your account after 5 business days.

For Internet and telephone banking:

1. Log into My Account and select Pay Now from the Overview tab.
2. Next, select Pay through your bank as your method of payment. A pop-up window will appear.
3. Note the Payee Name (FIDO) and Bank Payment ID number displayed in the window. (You’ll need this info for step 4.).
4. Select your financial institution from the options provided. Once selected, a separate page will open to your bank’s website.
5. Sign in to your bank and add Fido as a payee, if setting this up for the first time.

For ATM and teller payments:

Please check with your bank for an updated list of branch locations and hours of operation.

Available only to customers who receive a monthly paper bill. Your printed online bill will not be accepted as it is not encoded with a payment bar at the bottom. Therefore, you will need the original bill.

Mailing addresses: