Data Overage Protection FAQs

With Data Overage Protection your data is paused once you reach your plan's data limit. Read our FAQs.

Data Overage Protection is a feature where your Fido Mobile data is automatically paused once you reach 100% of your plan's data limit. So you'll never get a surprise overage charge.

Data Overage Protection is included in Fido Mobile plans that have data, talk and text, and that were activated on or after August 7, 2019.

If your plan falls outside these requirements you can still benefit from Data Overage Protection by changing to an eligible plan.

Still not sure? Just log into My Account and go to your mobile dashboard, where you data usage is displayed. Look for a shield icon near your "Remaining Data". If the shield icon is displayed your plan includes Data Overage Protection.

If you'd like to unpause your data you definitely have some options...

Use your 5 extra hours of data

Consider using your 5 extra hours of data, available exclusively through the My Account app.

Add data to unpause

Add data anytime through My Account. You can also add data by following the instructions in the texts we sent you as you approached your plan's data limit.

If you choose not to purchase additional data, your data will remain paused until it resets at the start of your next bill cycle.

Yes to both! First, we'll send you a text when you've reached 90% of your plan's data limit. We'll also text you when you reach 100% of your plan's limit, letting you know that your data has been paused. You'll be able to purchase more data by replying to either of these text alerts.

And if you purchase more data, we'll text you when you've used 70% and 100% of your added data.

If you think you might go past your plan's data limit this month and don't want to be paused you definitely have some options.

Use you 5 extra hours of data

Consider using your 5 extra hours of data, available exclusively through the Fido My Account app.

Add data to avoid being paused

Add data anytime though My Account. You can also add data by following the instructions in the texts we send you as you approach you plan's data limit.

Yes. Once you've used all the added data you purchased your data will be paused. So you'll never get a surprise data overage charge.

And don't worry, we'll text you when you've used 70% and 100% of your added data.

If you find your data needs have increased over time, you might want to consider upgrading to a mobile plan with more data.

Yes. You'll still be able to access data over WiFi while paused.