WHAT YOU NEED TO KNOW ABOUT DEVICE PROTECTION
Device Protection gives you peace of mind by offering comprehensive protection for a low monthly fee in case your device is damaged, malfunctioning, or lost/stolen*. Plus, your first broken phone screen is repaired on us!
Here are all the details about how Device Protection from Fido works.
* Loss/theft protection requires you to have Find My iPhone enabled on your iPhone at the time it is lost or stolen; not available for Apple Watch.
Learn more: Turning Find My iPhone on
Can I get Device Protection plans with devices on the Fido Payment Program?
Yes! You can get Device Protection plans for our devices financed through the Fido Payment ProgramTM, including iPhones, iPads, and Android phones and tablets.
* Loss/theft protection requires you to have Find My iPhone enabled on your iPhone at the time it is lost or stolen; not available for Apple Watch.
When can I add a Device Protection plan to my account?
You can add Device Protection plans to your account within 60 days of purchasing and activating a new device or upgrading to a new Fido device.
* Loss/theft protection requires you to have Find My iPhone enabled on your iPhone at the time it is lost or stolen; not available for Apple Watch.
What Device Protection plans do you have, and how do they differ?
We offer two Device Protection plans:
Device Protection for Apple featuring AppleCare Services, which is available only for iPhone 7 or later and iPad.
Device Protection for Android, which is available for all Android phones and tablets.
Both plans offer comprehensive protection for accidental damage, device repair as soon as the same day, and replacement if your device is lost or stolen.* Plus, your first broken phone screen is repaired on us as long as there’s no other damage to your device!
For Apple devices there are unlimited screen repairs for Accidental Damage due to Handling
* Loss/theft protection requires you to have Find My iPhone enabled on your iPhone at the time it is lost or stolen; not available for Apple Watch.
Are there any additional fees for my Device Protection plan outside of the monthly fee?
Yes. We apply repair and replacement processing fees once your service request is approved. Please note that you can’t use prepaid credit cards to pay any processing fees. For more details about our processing fees, please visit fido.ca/servicerequest
For Apple devices there are unlimited screen repairs, unlimited All Other Damage repairs, and unlimited warranty malfunction repairs.
* The processing fee is $0 on your first phone screen-break repair as long as there is no other damage to your phone.
* Loss/theft protection requires you to have Find My iPhone enabled on your iPhone at the time it is lost or stolen; not available for Apple Watch.
If I sign up for a Device Protection plan, am I “locked in” until the end of my wireless contract?
Not at all! Our Device Protection plans are offered on a month-to-month basis, and you can cancel at any time without cancellation fees.