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Transfer my phone number to Fido

We’ve made it easy to bring your active mobile, landline or fax number to Fido from another Canadian service provider. You’ll need an activated Fido SIM card or an eSIM and active temporary number to transfer your number. Haven’t activated your Fido SIM? Visit a Fido store for help.

Use our transfer tool or follow the steps below to get started.

Transfer my phone number to Fido

1. Sign in to your Fido My Account.

2. Choose the temporary number you’re replacing, then select View Usage & Manage. If you aren’t sure what your temporary number is, check the Fido service agreement you received when you activated your service.

3. Select the Transfer my existing phone number from the Quick Actions section.Browse add-ons > Transfer my existing phone number > Change call display name > Report lost or stolen device > Update SIM Card > Change my number > Retrieve PUK Code >

4. Enter your existing Canadian phone number, then select Check eligibility to confirm that it’s eligible to transfer to Fido. If it is, you’ll get a confirmation message. Important! Don’t cancel your current service or remove your SIM card from your device. The phone number you’re transferring to Fido must be active to complete your transfer. Your existing service gets cancelled automatically when the transfer is finished. Any saved voicemails will be erased.

1. Check my number eligibility Enter the Canadian phone number that you’d like to transfer to Fido. This phone number will replace your number: [Your temporary number] Please keep the SIM card that contains your existing phone number active and also keep your device turned on during the entire transfer process. If not, you’ll have to restart the transfer process from the beginning. Enter your 10-digit phone number This phone number is eligible for transfer. Check Eligibility Good news! Your phone number [The number you want to transfer] is eligible to be transferred to Fido. Please make sure that you have an active Fido device and SIM card before you continue. If not, you’ll have to restart the transfer process from the beginning. Continue

5. If you’re transferring a mobile number, enter at least one of the following and select Continue:

  • Your account number with your other service provider
  • Your password or PIN for your account with your other service provider
  • The ESN or IMEI number of your current wireless device. Click the I-icon for steps on how to find this

2. Current service provider details Please note: • The phone number [The number you want to transfer] must remain active during the entire transfer process. • After submitting your request, you’ll receive a text message on [The number you want to transfer] from your current service provider. Please respond with “YES” to that message within 90 minutes to approve the transfer. If not, you’ll have to restart the transfer process from the beginning. • The transfer process usually takes a few minutes from the time you reply but may take up to 2.5 hours. Important: Please don’t cancel your account with your current service provider Once the transfer is complete, we’ll take care of cancelling service with them. You’ll still be responsible for any outstanding charges on your account with your current service provider and should communicate with them directly if you have any questions about your outstanding bills with them. Type of service: Mobile Please enter at least one of the required account details regarding your current service provider carrier. Account number or Enter password or PIN or Enter IMEI number Previous Continue

If you’re transferring a landline, enter your billing name and service address. Note: your Fido account must have the same last name as your account with your other service provider. 

6. Review the details of your transfer and check the consent box to authorize Fido to transfer your number on your behalf. Then, select Submit.

7. You’ll get a confirmation when your request has been successfully submitted.

If you’re transferring a mobile number:

  • We’ll also send you a text message on the number you want to transfer. Reply Yes to the text within 90 minutes of receiving it to complete your transfer. If you don’t reply within the specified timeframe, your request will be cancelled and you’ll need to restart the process. Didn’t receive a text message? Contact the validation team of your other service provider for help then resubmit your request.
  • We’ll complete your transfer within 2.5 hours of your reply and send you a text message when the transfer is complete. If you don’t get a text after this time, restart your device. You can also check the status of your transfer on your Fido My Account Mobile dashboard.

If you’re transferring a landline, we’ll complete your transfer within 2 business days of receiving your request.

8. Once the transfer is complete, install your already-activated Fido SIM into your device. 

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I don’t have a SIM or eSIM. What do I do?

eSIM: Learn more about how to get and activate an eSIM.

Physical SIM: Visit one of our Fido stores or contact us to order a SIM card. If you order a physical SIM card, it’ll arrive ready to use within 3-5 business days. We can only ship physical SIM cards to Canadian addresses.

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My transfer hasn’t completed yet. Was it cancelled?

The transfer will be cancelled if:

  • You reject the request by replying No. If you still wish to transfer your number, resubmit the request.
  • You fail to respond to the text message within 90 minutes.  Resubmit your request and we’ll send you a new text message. Respond to it within 90 minutes or receiving the message to complete your transfer. Didn’t receive a text message? Contact the validation team of your other service provider for help then resubmit your request. 
  • The phone number you’re trying to transfer is not active. You’ll need to contact your other service provider to reactivate your service and then resubmit your transfer request. 

Your transfer may be delayed if the information you provided is incorrect or not valid. We’ll send you a text message asking you to connect with us to update your information. 

You must have your previous carrier's SIM card in your phone to get the text message.

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Do I have to pay a fee to transfer my number?

No, there’s absolutely no charge to transfer your number over to Fido. But, you’re responsible for any contractual obligations, including payment of any early cancellation fees or outstanding balance to your current provider (if applicable).

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Can I keep my phone number if I move to a different city?

It’s possible to transfer your number outside your original local calling area. It’s important to be aware that all outgoing and incoming calls outside your former local calling area will be considered long distance. All applicable long distance charges will apply.

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What if I need to do a landline-to-wireless transfer?

  • Landline-to-Wireless transfers may take longer depending on the complexity of the number transfer from your current provider. If we need more information from you, we’ll text you on your Fido temporary number asking you to connect with us.
  • If you have an alarm system connected to your landline, you must deactivate it before the transfer.
  • If you’re with an internet service provider that connected you to the internet through the telephone line, your previous provider will deactivate this service.
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Can I keep my phone, or should I get a new one?

It’s completely up to you! Both options are available.

  • If you bring your own phone to Fido, you’ll need to get a Fido SIM card.
  • You can get a new phone online or go to a Fido Store.

You'll receive a temporary number with your new Fido service. Contact us or visit a Fido store to start a request to transfer your number.

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Will my existing Fido voicemail reset during the number transfer process?

Your voicemail service will reset once your transfer is complete. This means that you won’t have access to any saved voicemails. It’s best to retrieve all your messages before starting a transfer request.

If you set up your Fido voicemail (i.e. recorded a greeting) before your number was transferred, you’ll need to set it up again after the number is transferred.

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