Question 1

How do I activate 5 Extra Hours of Data?

Accepted Answer

It’s easy! From the Fido My Account app, click on the 5 Extra Hours of Data banner, and start a session by simply shaking your phone for 3 seconds. There’s also a button that you can tap to start your session. Keep in mind that once you’ve started, it cannot be stopped, paused or resumed.

Question 2

How do 5 Extra Hours of Data affect the data included in my plan?

Accepted Answer

With 5 Extra Hours of Data, you get the best of both worlds! The data included in your plan is completely separate from the data used in 5 Extra Hours of Data.

Question 3

How can I check how many sessions I have used?

Accepted Answer

To view your 5 Extra Hours of Data history, go to the Fido My Account App and click on the ‟More” section from the bottom menu. Next, click on ‟5 Extra Hours of Data History”. On this page you will be able to check how many sessions you have used and when you have used them. For an additional view of data usage, you can also refer to your monthly invoice.

Question 4

What happens if I start a session on the Fido network, then connect to Wi-Fi?

Accepted Answer

5 Extra Hours of Data is not available when you are on Wi-Fi. If you start a session and then move to Wi-Fi, your session will no longer be accessible. If you move back to the Fido network and your session is still active (example: you have 30 minutes remaining), you will be able to use the remaining time. Keep in mind that once you have started a session, it cannot be stopped, paused or resumed.

5 Extra Hours
of Data

WHEN WILL YOU USE YOUR 5 HOURS OF UNLIMITED DATA?

STREAM THE LATEST MOVIES OR SHOWS!

WHEN YOU NEED TO HEAR IT

5 hours of unlimited data, no extra cost, every month!

VALUE PACKED PLANS

DATA OVERAGE PROTECTION

FIDO XTRA

FAQs

5 Extra Hoursof Data