We noticed that you're not using the latest version of your browser. You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser. FireFox, Chrome, Safari, Opera or the latest version of Internet Explorer. [details]

We noticed that you're not using the latest version of Internet Explorer. You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Click on an icon below to download the latest version of Internet Explorer or another browser now.

Internet Explorer

If you're unable to download the latest version of Internet Explorer, please ensure you have compatibility view turned off.

How to disable compatibility view

Open Internet Explorer.
Click on the Tools menu (you may have to press Alt to bring up the menu).
If the Compatibility View box is checked, click to remove checkmark.
Click Tools again.
Select Compatibility View Settings.
- Make sure "fido.ca" is not listed under "Websites you've added to Compatibility View."
Close and reopen Internet Explorer.
Go to fido.ca.

[close]

Français

Cart 0 Item

Please note that modifying your province will remove the products you have in your cart.

Welcome to fido.ca

Select your region

Why is my province not listed here? Click here to learn more.

Fido offers a wide variety of products and services as well as a national network that reaches over 33 million Canadians! In order to ensure the best possible experience, we’ve optimized our website for each region where Fido services are offered. If your province or territory isn’t listed, unfortunately that means Fido isn’t yet available in your area. For more information on our coverage, visit www.fido.ca/coverage.

Phone and Warranty

How to configure an unlocked device

If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is “unlocked”.

Things to Know

Your device must be compatible with the Fido network, which uses GSM, UMTS, HSPA and HSPA+ at 850 MHz and 1900 MHz. To access LTE network, the phone must be compatible with:
- 700 MHz on Band 17;
- 1700/2100 MHz on Band 4;
- 2600 MHz on Band 7.
How to find this information? Refer to the manufacturer's official website.
If you are unsure of how to check the frequencies your device supports, try the manufacturer's official website and search for the specifications for your particular phone/smartphone model;
If your device is locked, it needs to be unlocked by the original carrier it was bought from.
If your device is not compatible, consult our latest selection of phones and devices;
To use your unlocked device, you must have an active Fido SIM card:

If your SIM card is already activated:

Simply insert your SIM card into your mobile phone or smartphone.

If your SIM card is not activated yet:

Activate your Fido service with one of our plans:
- Online
- Over the phone (1-866-302-FIDO (3436))
- In a Fido store.

To purchase a SIM card:

Visit your nearest Fido store or buy it Online

Once activated, configure your device settings

How to configure an iPhone

Insert your Fido SIM card and turn the iPhone on;
You will be asked to activate your phone;
- Follow the wizard on the screen to complete the activation. Activation can be done over Wi-Fi (depending on your software version) or by connecting to your computer and using iTunes.
After you finish the activation, your iPhone will be set up properly to use the Internet on the Fido network.

How to configure an Android device

Android is available on many devices and different versions exist in the market. Some of the names and information or settings below may vary depending on the device you have. This guide was made to provide instructions on as many devices and versions of the Android OS as possible starting from Android version 2.0.

Tap on Settings > Wireless & Networks > Mobile Networks > Access Point Names;
Once on the APN screen, press the Options button on the device;
Tap on New APN
Enter a name into the APN Name field.
Please insert the following APN settings:
APN Settings:
- APN: Fido-core-appl1.apn
- If you have a LTE device, use the following setting: LTEMOBILE.APN
MMS (Picture & Video Messaging Settings):
- MMSC: http://mms.fido.ca
- MMS Proxy: 205.151.11.13
- MMS Port: 80
Leave the following fields blank: Proxy, Port, User Name, Password, Server
Press the Options button on your device, tap on Save in order to save the APN settings.
Restart the phone and try browsing the Internet.

NOTE: The created APN will show up on the APNs screen. To activate the APN, tap on the radio button located in front of APN.

How to configure a BlackBerry device

The required BlackBerry service books will be sent to your phone, and the messaging and browser settings will be automatically configured. If the operating system is prior to OS5, set up your browser settings to use the WAP Browser.

Select any browser on the home screen;
Select the Menu button, then Option;
Select General Properties then, Default Browser and WAP Browser;
To validate the OS version, go to Option then About.

If you have any problems accessing the Internet on your phone, get help in the BlackBerry browser menu.

How to configure other smartphones

Please refer to the user guide from the phone manufacturer for instructions. You might need the following information.

APN Settings:

APN: Fido-core-appl1.apn
If you have a LTE device, use the following setting: LTEMOBILE.APN

MMS (Picture & Video Messaging Settings):

MMSC: http://mms.fido.ca
MMS Proxy: 205.151.11.13
MMS Port: 80

How to configure a mobile phone (non smartphone)

Please refer directly to the user guide from the phone manufacturer's for instructions. You might need the following information.

WAP Settings:

APN: wap.fido.ca
MMS Proxy: 205.151.11.11
MMS Port: 80

Internet Settings:

APN: internet.fido.ca
MMS Proxy: 205.151.11.11
MMS Port: 80