Device Unlocking FAQs

Devices sold after December 1, 2017 come unlocked. To check if your device is unlocked you will need to insert another carrier’s SIM card into the device. If the device asks for an unlock code or says SIM Not Supported, then the phone is locked.

• For current Fido Wireless customers with an active account:

Your account must be in good standing with no past due balances and the device being unlocked cannot be on the national blacklist of wireless devices that have been reported as lost or stolen. There is no charge to unlock your device and there is no wait period

• For customers with a recently cancelled account (within 12 months):

Your cancelled account must have no past due balances, be paid in full and not have been cancelled due to fraud. The device being unlocked cannot be on the national blacklist of wireless devices that have been reported as lost or stolen. There is no charge to unlock your device and there is no wait period.

Note: For enterprise customers, a device unlock fee may apply.

We can only unlock devices that are purchased directly from Fido. If you have a device from another carrier and you want to use it with Fido, please check here to make sure the phone is compatible with our network. Please note that some features on our network may not be compatible with a device that is not from Fido.

Our method of unlocking your phone will not affect your current term, commitment or warranty on your phone. Unlocking through an unauthorized third party may impact your device’s warranty and/or performance.

If you're using another carrier's SIM card with your unlocked Fido device, some settings or features may not function properly as they're configured for the Fido network.

Yes, provided there is service in that area on a network compatible with your device.

Be sure to check out Fido Roam and our other great roaming options.

To unlock your Fido cell phone, follow these steps:

1. Find your phone’s IMEI number:
   • Go into the dialer as if you were going to make a phone call and dial *#06# and the IMEI will come up.
   • Alternatively, you can find the IMEI number in the settings of your phone.
     • For an iPhone you can go to Settings > About.
     • For an Android device you can go to Settings > About Phone > Status. The method can also vary on different Android phones and will vary on any other phone type.
2. Once you’ve found your device’s IMEI number, contact our Mobile Billing & Payment team. with the 15-digit IMEI ready.
3. Depending on the type of phone you have, one of two things may happen:
   • For iPhones, the unlock is done remotely on our side and you must reboot your phone with the SIM card from another carrier in the phone. Please note that if the iPhone is an older model a factory reset may have to be done on the phone.
   • For any other phone you will be given an unlock code to input on the phone. Put in another carrier’s SIM card in the phone and the device will prompt you to enter the unlock code. Do not enter the unlock code more than twice. If it does not work, please contact us again. Entering the unlock code too many times may permanently lock the device and you may need to send it in for repair through our repair program before you can re-attempt unlocking.
   • Note: Some older devices may not ask for an unlock code and you will have to put in the code a certain way. Please confirm when you contact us what the method of putting in the unlock code is.

* Instructions apply to ZTE WF720, WF721 and WF722

1. Contact our Mobile Billing & Payment team and we will provide you with an unlock code.
2. Ensure that your home phone or cordless phone base station is plugged into the home phone adapter.
3. From the connected home phone, dial *983*86* followed by the unlock code provided to you by the Fido agent and the pound sign (#).
   • i.e. *983*86*<unlock code>#

* Instructions apply to ZTE MF970 Rocket Mobile Hotspot

First, contact our Mobile Billing & Payment team and we will provide you with an unlock code.

Once you’ve got an unlock code, follow these steps to unlock your device:

1. Insert a non-Fido SIM card into your ZTE MF970 Mobile Hotspot and power on.
2. Connect a PC or smart phone to the device by WiFi.
3. Launch the web browser.
4. Enter 192.168.8.1 into your browser’s address bar.
5. Enter the password (admin is the default password. Please change this to something more secure afterwards, if you haven’t already).
6. Enter the unlock code.