How to get an accessibility discount on your mobile phone plan
New and existing Fido Mobile customers with accessibility needs may be eligible for a discount on their mobile plan. This discount can be added to most non-prepaid mobile plans and applies only to the qualifying person’s mobile line.
If you qualify, you can get1:
- A $10 monthly discount,
- An extra 20 GB of data per month (voice and data plans only), and
- Voicemail-to-text feature.
Need a plan? Contact us and we’ll help you choose one that fits your needs.
How to apply for the accessibility discount
To apply for the accessibility discount on your mobile plan, please make sure the account holder or authorized level 1 user has the following information ready:
- Your Fido account number,
- The eligible person’s name,
- The eligible mobile phone number, and
- A copy of a document confirming their eligibility.
Accepted documents include:
- A disability-association membership,
- Proof of being a recipient of the disability tax credit or other provincial disability supports, or
- A medical note.
The name on the document must match the name on the mobile line.
Apply here
The account holder, or an authorized level 1 user on the account, can use the following methods to apply.
Online form (must be filled out by the primary account holder): Mobile plan accessibility discount form
Email: AccessibilityDiscount@cx.rogers.com
Subject line: Accessibility Discount: BT:2313
Fax: 1-800-219-6473
Mail: Customer Support Investigations Team
70 Assomption Blvd
Moncton NB
E1C 1A1
Once your documentation is approved, a $10 monthly discount will be applied to your account.